What if I haven’t received my shipping label?
Shipping labels are created by our shipping department Monday through Friday 9-6 CST. If you placed your order over the weekend, please allow extra time to receive your label email. Also check your email spam folder in the event your email provider classified our email as spam. If you’re having trouble receiving your shipping label, call our customer service line at 1-855-265-5610.
Where do I send my device for repair service?
Our repair facilities are located at – 1214 N Mead St, Wichita, KS 67209. If you requested to have a prepaid shipping label emailed to you, it will already contain our shipping address.
How do I check my repair status online?
Once you create an account on the RepairLabs site, you can log in and check the status of your repairs. You can only check the status of your repair if you create an account before the order was placed.
My order status is “complete,” but I haven’t received return shipping information. What does this mean?
A “complete” order status occurs in different stages of the repair process, depending on your payment method.
For PayPal users only, an order completes when funds have been accepted. This status does not, however, indicate the repair work has been completed. You will receive a shipment confirmation email containing tracking information to indicate repairs have been completed and your device is in transit.
For credit card users, an order completes when repairs are finished. You will receive a shipment confirmation email containing your tracking information while your device is in transit.
How long does the Water Damage repair actually take?
When water has damaged electronic components on your device, a more thorough cleaning and repair service is necessary. Due to the nature of water damage repair, we must allow at least 7 to 10 business days for the repair process to be completed. This ensures that your device will have had the proper amount of time to be tested and have any necessary components replaced. In rare cases, more time may be necessary depending on the extent of the damage. In these cases we will always notify you of the repair status with our estimated completion time.
What is the warranty on repairs?
All of our repairs come with a full 90-day warranty. If you have any problems with your device within the 90-day warranty period, contact our customer service department at 1-855-265-5610.
Do I need to send in my SIM card?
No. It is not necessary to send your SIM card along with your device.
Should I remove all security passwords before sending in my device?
Yes. In order for the technicians to complete full quality checks on your device after the repair, we ask that all security features and passwords be removed. This will ensure that your device is functioning to its full potential before being sent back to you. Failure to provide us with the security passwords, if failed to remove beforehand, may result in loss of warranty.
On Android phones – Please remove or disable any pattern locks.
Should I include my battery with my device?
Yes. Please always include your battery. We do not need your charger, but the battery will allow our technicians to fully test your device to ensure the repair has been completed.
Will you repair jailbroken or rooted devices?
Yes. For Apple, please include a note if the device has been jailbroken. For Android, please include a note if you have rooted or are running a custom OS on your device.
What phone number do I need to enter when placing my order?
We recommend that you enter a phone number other than that of the device you’re shipping to us when placing your online order. Should we need to contact you, we will need an alternate phone number where you can be reached.
How should I package my device for shipment?
We recommend that you use standard packing supplies when shipping your device. This includes: bubble wrap, packing paper, packing peanuts, newspaper, foam or similar items. See the packaging tips below.
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